Terms and Conditions
Coaching General Terms and Conditions
General Terms and Conditions
The business relationship between the coach, Leonardo Mazzei and the customer (hereinafter: "Customer") shall be governed exclusively by the following General Terms and Conditions in the version valid at the time of service provision.
Customers are private individuals, companies and state institutions.
Subject matter of the contract
The subject matter of the contract is an individual support of the customer within the framework of the agreed coaching or seminars with several participants (if the case, it will always be specifically stated by agreement).
Contents of the Coaching
The content and, if applicable, the goal of the coaching or the initial consultation and, in particular, the individual units (hereinafter referred to as the "assignment") are jointly determined between the coach and the client as part of the respective clarification of the assignment.
Training and making an appointment
Before the start of the individual coaching sessions, a personal introductory meeting is held with the client. The content and goals are agreed during the meeting.
A coaching session lasts 50 minutes. Longer coaching sessions are arranged individually with the client.
The coaching sessions and/or seminars take place online or on the coach's/client's premises or in a rented room.
Individual appointments are by appointment only. The agreed individual appointment must be canceled at least 24 hours before the agreed time. A fee of 50% of the price of a coaching session will be charged for appointments that are not canceled or attended on time.
If a coaching session is not canceled in good time and no suitable alternative dates are found, the session will be forfeited.
Obligations of the customer
Clients are obliged to inform the coach of any health or mental disorders before the start of the training session. Should any sudden health or mental disorders occur during the coaching session, the customer is obliged to inform the coach immediately.
Terms of payment
The invoice is to be paid in advance without deduction.
The following payment methods are currently available online: Paypal / Stripe / credit card / cash payment.
In the last case you can pay with an invoice. This must be requested in writing by e-mail at support@leonardo-mazzei.com.
In this case the Client expressly agrees to the Contractor sending invoices in electronic form.
In the event of non-payment of interim invoices, the Contractor shall be released from its obligation to provide further services. However, this shall not affect the assertion of further claims resulting from non-payment.
In the event of non-payment despite the due date, the Contractor shall be entitled to claim compensation for other damages for which the Client is responsible, in particular the necessary costs of extrajudicial debt collection or recovery measures. In particular, the Contractor shall charge the Client an amount of € 18.00 for each written reminder.
Responsibility of the Coach
The coach is generally not liable for damages suffered by the customer. The customer is expressly advised not to bring any valuables. The Coach shall not assume any duty of care or guarding for any valuables brought in.
The coach is available as an expert process facilitator. The choice of method and any changes to it are subject to his decision. He works as a proper Psychological Counselor (Aut. Lebens-und Sozialberater ).
Personal responsibility
Participation in coaching, training & seminars is at the customer's own risk and responsibility. They do not constitute medical treatment or psychotherapy. In coaching and seminars, customers can learn communication techniques and ways of influencing themselves and others as well as improving individual and/or personal processes and/or personal processes can be learned. Participants are liable for any damage they cause. During the events, exercises are carried out that each participant participates in on their own responsibility. Any damage or injuries of any kind are excluded from liability.
Data protection
The personal data of the customer will be stored by the coach and used exclusively for the fulfillment of the subject of the service.
Details on data protection can be found in the coach's privacy policy.
Confidentiality
The coach is obliged to maintain confidentiality about all information of the customer that becomes known in connection with the fulfillment of the training measures. This also applies after the termination of the contractual relationship between the coach and the customer.
Audio, image and/or video recordings
Photographs, videos and/or audio recordings might be made at Leonardo Mazzei´s events online and in person. By booking an event or seminar, the customer explicitly agrees that photo, video and audio recordings may be made, used and published. The customer agrees that the use and publication of the photo, video and audio recordings on which the customer is recognizable, in particular on Internet pages in the social network Facebook, Linkedin, Instagram, etc. will be visible to third parties and can also be shared by third parties.
Photographs may also appear as advertising photos on the website or on another physical product such as a brochure/ flier /newspaper insert / rollup etc. or other advertising media. The rights to the photo, video and audio recordings are held by Leonardo Mazzei and his company.
Duration of contract
In case of seminars, only fixed-term contracts are concluded between the coach and the clients. Customers have the right to withdraw from the contract within the first 14 days from the date of conclusion of the contract. Cancellation is excluded unless there is a permanent medical indication that makes it impossible to continue the contract. Only medical certificates are recognized as proof.
Right of withdrawal
In case of seminars, you can revoke your contractual declarations in text form (e.g. letter, e-mail) within two weeks without giving reasons. The period begins at the earliest upon receipt of this revocation instruction. Timely dispatch of the revocation is sufficient to comply with the revocation period. The revocation is to be sent to Leonardo Mazzei by e-mail to: support@leonardo-mazzei.com
Final provisions
Amendments, supplements and ancillary agreements must be made in writing to be effective, unless otherwise specified in these GTC. The written form requirement also applies to the waiver of this formal requirement.
Should any of the above provisions be invalid or unenforceable, this shall not affect the validity of the remaining provisions. The invalid or unenforceable provision shall be replaced by mutual agreement with a suitable, legally valid substitute provision that comes as close as possible to the economic purpose of the invalid or unenforceable provision.
Place of jurisdiction and law
The place of jurisdiction shall be governed by the statutory provisions. The law of the Republic of Austria shall apply and the court at the Contractor's place of business shall have jurisdiction for any disputes.
Status 14.6.25